Refund & Cancellation Policy

General rule: All subscription fees are paid in advance and are non-refundable, except as expressly provided in this policy. By subscribing, you acknowledge that we begin providing the Service immediately upon payment and that you are purchasing access for the full billing period.

First-time subscriber guarantee: If you are a first-time subscriber (not a returning or re-subscribed account) on a monthly, quarterly, or annual plan, you may request a full refund within 7 days of your initial payment if you are not satisfied with the Service. To qualify:

• Your account must have been created within the past 7 days
• You must not have processed more than 20 customer orders through the platform
• You must contact us at billing@menubarai.com with your account email and reason for the refund

Refunds are processed within 7–14 business days and returned to the original payment method via Paystack. Processing times may vary depending on your bank or card issuer.

Weekly plans: Weekly subscription fees are strictly non-refundable once the billing period begins, due to the short nature of the billing cycle.

Renewals: Subscription renewals are non-refundable. If you do not wish to renew, you must cancel before your renewal date. We send renewal reminder emails at least 3 days before a subscription expires.

Plan upgrades: If you upgrade to a higher plan during a billing period, we will apply a pro-rated credit for the remaining value of your current plan toward the new plan fee.

Add-on purchases (such as additional QR code slots) are non-refundable once the QR codes have been provisioned to your account. If a technical error prevents the add-on from being provisioned correctly, please contact support within 48 hours and we will investigate and resolve the issue at no cost to you.

Trial accounts are offered at no charge and therefore have no refund entitlement. If your trial is terminated early by the platform — as permitted under our Terms of Service — you will not receive any monetary compensation, since no payment was made.

We encourage you to evaluate the Service during your trial period and subscribe to a paid plan before going live with customers.

Accounts created using a referral code (either trial or subscription type) that bypass payment are not eligible for monetary refunds, as no payment was made. If you later subscribe to a paid plan from such an account, the refund policy in Section 1 applies to those paid transactions.

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current paid billing period — you will continue to have access to the Service until that date. We do not provide partial refunds for the remaining time in a billing period.

After cancellation, your account data is retained for 30 days to allow you to re-subscribe or export your data. After 30 days, your data may be permanently deleted.

To cancel, navigate to Settings → Subscription → Cancel Plan in your dashboard, or email us at billing@menubarai.com.

If we terminate your account for a breach of our Terms of Service, no refund will be issued for any paid subscription period.

If we terminate your account for reasons unrelated to a breach on your part (e.g., discontinuation of the Service), we will provide a pro-rated refund for the unused portion of your current paid billing period, where technically feasible.

We encourage you to contact us at billing@menubarai.com before initiating a chargeback or payment dispute with your bank. We are committed to resolving billing issues promptly and amicably.

Accounts that initiate an unjustified chargeback may be suspended pending investigation. Fraudulent chargebacks may result in permanent account termination and may be referred to relevant authorities.

To request a refund within the eligible window, please email billing@menubarai.com with:

• Your registered account email address
• The Paystack payment reference for the transaction
• A brief reason for the refund request

We will acknowledge your request within 2 business days and process eligible refunds within 7–14 business days. Refunds are returned to the original payment method only.