Terms of Service

By accessing or using Menubarai, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or the entity you represent, and have read and understood this agreement in its entirety.

If you are using the Service on behalf of a business entity, you represent that you are authorised to bind that entity to these Terms. If you do not agree with any part of these Terms, you must not use the Service.

Your continued use of the Service following any modification to these Terms constitutes acceptance of those modifications.

Menubarai is a Software-as-a-Service (SaaS) platform that enables hospitality and retail businesses to create digital menus, accept customer orders, manage inventory and staff, and access AI-powered tools for business operations.

The Service includes, but is not limited to: animated digital menus, QR code-based ordering, real-time order management dashboards, staff and waiter management tools, inventory tracking, sales reporting, and the Meraki AI assistant.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice where possible. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To use the Service, you must register and maintain an active account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated at all times.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@merakigroupltd.com if you suspect any unauthorised use of your account.

We reserve the right to terminate or suspend accounts that contain false, outdated, or incomplete information, or that violate these Terms. One business entity may only maintain one active account unless expressly authorised by us in writing.

Sub-accounts ("Team Members") created under a primary Business account are subject to these Terms and the permissions granted by the primary account holder. The primary account holder is responsible for all activity by Team Members.

Access to the Service requires a paid subscription. Subscription plans ("Menu," "Menu + Order," and "Menu + Order + AI") are offered on weekly, monthly, quarterly, and annual billing intervals at the fees published on our pricing page.

All payments are processed securely by Paystack, a third-party payment processor. By subscribing, you authorise us to charge your chosen payment method for the applicable subscription fees. We do not store your card details.

Subscription fees are billed in advance. All fees are non-refundable except as expressly provided in our Refund Policy. Prices are subject to change with 30 days' prior notice.

If a payment fails, we will attempt to notify you by email. Failure to settle outstanding payments within 7 days may result in suspension or termination of your account. You remain liable for any unpaid amounts.

We may introduce add-ons (such as additional QR codes) that are billed separately. All add-on purchases are subject to the same payment and refund terms as subscriptions.

We may, at our discretion, offer free trial access to the Service for a specified duration ("Trial Period"). Trial accounts are subject to these Terms in full.

⚠ Important — Trial Termination: The Company reserves the right to terminate any trial account at any time, without prior notice, at our sole discretion. Trial accounts are not guaranteed for any minimum duration. You should not rely on continued trial access for business-critical operations.

Trials are offered as a courtesy and do not constitute a contractual obligation to provide the Service indefinitely at no cost. Upon termination of a trial — whether by you or by us — your data will be retained for 30 days, after which it may be permanently deleted.

After a trial ends (naturally or by early termination), you must subscribe to a paid plan to continue accessing the Service. We are not liable for any loss of business, revenue, or data arising from the termination of a trial account.

The Company may issue referral codes that grant trial access or subscription access at no charge ("Referral Codes"). Referral Codes are personal, non-transferable, and single-use — they are void immediately upon successful redemption.

Referral Codes may not be sold, bartered, or publicly published without our express written consent. Any attempt to exploit, duplicate, or share codes in an unauthorised manner may result in immediate account termination and legal action.

Access granted via a Referral Code is subject to all terms applicable to the corresponding account type (trial or subscription). Trial access granted by a Referral Code is subject to the trial termination provisions in Section 5 above.

We reserve the right to modify or revoke Referral Code programmes at any time without notice.

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the Service to transmit spam, malicious code, or unsolicited communications
• Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure
• Use automated tools to scrape, crawl, or extract data from the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Upload content that is unlawful, defamatory, obscene, fraudulent, or that violates any third-party rights
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Process payments or take orders that you do not intend to fulfil

We reserve the right to investigate suspected violations of this section and to suspend or terminate accounts found to be in breach, without notice or liability.

The Service, including all software, algorithms, designs, trademarks, logos, text, and other content ("Proprietary Content"), is the exclusive property of Meraki Group Ltd. and its licensors. Nothing in these Terms grants you any ownership interest in the Proprietary Content.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.

You retain ownership of all content you upload to the Service ("User Content"), including menus, product images, business information, and customer data. By uploading User Content, you grant us a worldwide, royalty-free licence to host, reproduce, and display that content solely for the purpose of providing the Service to you.

You represent and warrant that you have all necessary rights to the User Content you upload and that it does not infringe any third-party intellectual property rights.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described therein.

You are solely responsible for obtaining all necessary consents from your customers for any personal data you collect through the Service (e.g., customer names, orders). You must maintain a lawful basis for processing such data and comply with all applicable data protection laws.

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

To the fullest extent permitted by applicable law, Meraki Group Ltd. and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of revenue, loss of profits, loss of business, loss of data, or loss of goodwill.

Our total aggregate liability to you arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

You agree to indemnify, defend, and hold harmless Meraki Group Ltd., its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or access to the Service
• Your violation of these Terms
• Your User Content or your customers' data
• Your infringement of any third-party rights
• Any dispute between you and your customers arising from use of the Service

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and ceasing use of the Service. We may terminate or suspend your access immediately, without notice or liability, if we determine that you have breached these Terms or that continued access poses a risk to the Service or other users.

Upon termination: (a) your right to access the Service ceases immediately; (b) we may delete your data after a 30-day retention period; (c) any outstanding payment obligations survive termination; and (d) provisions of these Terms that by their nature should survive termination shall do so.

We are not liable to you or any third party for any termination of your access to the Service.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

If you are located in a jurisdiction that mandates a different governing law or dispute resolution mechanism, we will comply with such requirements to the minimum extent necessary.

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those changes.

If you do not agree to any revised Terms, you must stop using the Service and cancel your subscription before the effective date of the changes.

If you have any questions about these Terms or the Service, please contact us: